Being a Client

The space between therapy and coaching

Because life happens

First Steps

Once Jane has scheduled an initial discovery session with you, she will forward you a link to her client portal where you can complete her paperwork online.

The paperwork consists of a contract and informed consent for your work, along with a questionnaire inviting you to share what’s going on in your life that has caused you to reach out, and some of your hopes and goals for the process.

Please complete the paperwork at least 48 hours prior to your session to give Jane a chance to review your information.

First Session

The first session involves a brief review of the contract and the opportunity to ask Jane any questions. She then takes a genogram – or a family map – that helps her learn who you are, what you grew up with and what you’re bringing to life, providing invaluable context to what’s going on for you in the present.

The remainder of the session is spent on why you’re here, why now, and what you hope will be different in your life as a result. At the end of the session, Jane will ask whether you feel you can work with her or if you would like to take some time to think about it. Research shows that the relationship is 70% of what makes the process effective, so it’s important that you feel there’s a fit.

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Second Session

In the second session, Jane seeks to understand more about what is going on for you in the present, what you would most like to see healed, and starts pulling together a plan to do so. Jane is known for her educational diagrams and practical, actionable suggestions and will send you away with a basic toolkit to get you started on your journey.

Subsequent Sessions

Subsequent sessions are spent working on the plan or whatever might have come up for you since the last session that needs attending to. While Jane is structured in her work to ensure you maintain a sense of safety and direction, there is also plenty of space to dig deeper into your learning and the unexpected gifts of new realizations and opportunities.

As a ball-park you should plan on at least 6 months, and potentially up to a year or more, meeting weekly or every-other week.

Graduating from therapy

How long the process takes is dependent on many factors, including the presenting issues and how much work you have done on yourself before. Some clients have a set time-line that they want Jane to hold them to, while others wish to take more of a scenic route and enjoy the journey.

As a ball-park you should plan on at least 6 months, and potentially up to a year or more, meeting weekly or every-other week.

When graduation is approaching, Jane will discuss with you how you would like to handle it in a way that honors the healing and growth, and ensures you have practices in place to keep the growth going. You can always return for a top-off session any time you need one.

Policies to be aware of

Late cancellations and no-shows: Jane has a 48 hour cancellation policy (not 24 hours) which means that non-emergency cancellations must be communicated by you and acknowledged by Jane a minimum of 48 hours before the start of the scheduled session, or by noon on Friday for Monday sessions.

Cancellations with less than 48 hours’ notice will be charged the full session fee.

Please note that the cancellation window is only intended for occasional use and not as a regular scheduling-management option. In order to maintain a regular timeslot on Jane’s calendar, clients are expected to attend a minimum of 80% of their scheduled sessions.

Snow days and inclement weather: When snow or other inclement weather impacts in-person sessions, Jane will offer a video alternative. Clients choosing to cancel altogether will be charged 50% of the session fee.

Confidentiality

Confidentiality in therapy

The confidentiality of personal health information (PHI) is heavily protected by state and federal laws. In general, unless you intend to hurt yourself, hurt somebody else, or you provide information regarding a child or vulnerable adult who is being hurt, your information may not be disclosed without your permission. Please view the Notice of Privacy Practices to learn more about what constitutes PHI, how it may be used and what your protections and rights are.

Confidentiality in coaching

Although coaching does not receive the same legal protections regarding confidentiality, Jane adheres to the same standards in coaching as she does in therapy.