Late cancellations and no-shows: Jane has a 48 hour cancellation policy (not 24 hours) which means that non-emergency cancellations must be communicated by you and acknowledged by Jane a minimum of 48 hours before the start of the scheduled session, or by noon on Friday for Monday sessions.
Cancellations with less than 48 hours’ notice will be charged the full session fee.
Please note that the cancellation window is only intended for occasional use and not as a regular scheduling-management option. In order to maintain a regular timeslot on Jane’s calendar, clients are expected to attend a minimum of 80% of their scheduled sessions.
Snow days and inclement weather: When snow or other inclement weather impacts in-person sessions, Jane will offer a video alternative. Clients choosing to cancel altogether will be charged 50% of the session fee.